Terms & Conditions

When you place an order to purchase products from Lavender Avenue Wedding Invitations & Stationery, you are offering to purchase goods subject to these terms and conditions. After you place your order, you should receive an e-mail from us confirming that we have received your order.

In these Terms and Conditions “we” and “us” mean Lavender Avenue and “you” means you, the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply.

BOOKING

To order your wedding stationery with us you need to book a production slot. Slots are based on the calendar months and include 30 days when we work at your order and at the end of which you get your order. 

You can secure the production slot with £50 non-refundable booking fee which will be eventually deducted from your order total. Once you’re booked in you’ll receive a confirmation email with further details and form to fill out with your wording details and choices. You will then receive a digital proof in the first week of the month you’re booked in for and once it’s approved we will prepare one invitation to show you the final effect.

Booking a separate slots for ‘on the day’ stationery (table plan, place cards, table numbers, order of service etc.) is necessary if you are not ordering your items in a package.

We take bookings only 6 months in advance*. This is how long we can guarantee the quote we give you when you book a slot.

However, you can still secure a production slot for later than those 6 months. In that case £50 booking fee (non-refundable) will secure only a time for your order in our diary, not the quote, which may be adjusted before the balance is due.

PRICING

Every quote is custom-tailored. All of the prices presented on the website are for our standard designs. You can customise the design to your specification (extra embossed envelopes, wax seal, card type etc) which may alter the prices.

All prices given are in UK Pounds Sterling.

Quotes offered are only valid for 30 days from the date of issue or from the date of the email/message, after which time contact us for new pricing . Once you’ve made a booking the prices stay frozen.

OFFERS

We reserve the right to end promotions early. In the event that two offers are run simultaneously, they cannot be combined.

PAYMENT

Payment must be made in full 10 days before your production slot commences.

If the balance is not paid in full till the 20th of preceding month and if we don’t hear from you then unfortunately we will have to remove you from our client list and release your production slot.

SAMPLES

We accept payments by debit or credit card (Visa, MasterCard, Maestro) through Stripe – a secure payment facility (we do not have access to your card details), bank transfer, PayPal, ApplePay or GooglePay.

ORDERS

We will send you PayPal invoice to your email address – you don’t need to have a PayPal account though, it can be paid by credit or debit card. Alternatively we can send you the bank details with appropriate reference if you prefer to pay by a bank transfer.

CUSTOMISATION

All our products are handmade, cut, stuck and put together by hand. They are therefore never 100% uniform.

COLOURS

Although we try our best to show you colours we offer, actual shades may vary on different screen monitors. In addition, shade variations occasionally occur in different stock batches. 

DESIGN

Designs are copyright of Lavender Avenue Wedding Invitations & Stationery. You, or a third party, cannot copy or reproduce designs in any part or way. 

Designs that feature small parts and decorations are not suitable for children.

Postage

UK

A £15 flat rate shipping charge applies to all orders below £150 within UK (including Northern Ireland and UK Islands)  – excluding Samples (check below)

For orders over £150 – free shipping 

We post all orders with First Class Signed For service (with delivery time 1-2 working days*) or Parcelforce24 (next day delivery*) depending on the size of the package.

With our package deals postage and packaging are included in the order.

*Please note that time frames above are from date of dispatch.

INTERNATIONAL SHIPPING

We dispatch international orders by Royal Mail International Tracked & Signed service. 

Please be aware that additional charges through your country’s tax may be applied. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances. 

PACKAGES – Postage prices are set individually, please contact us for more information about international pricing for packages.

Europe

Flat rate of £30 postage cost is added to every order (excluding samples) within Europe. It takes 3-5 working days* to deliver.

Rest of the world

Shipping time for the rest of the world (including US, Canada, Australia) is 5-7 working days* with a flat rate £40 for every order (excluding samples).

*Please note that time frames above are from date of dispatch.

REORDER

You can order additional invitations anytime you want. However, we can not guarantee the previous price and we won’t honour any discounts and bonuses added to original order.

When ordering under 20 extra invitations you don’t need to book a slot but there is a flat fee of £20 on the top of the price of invitations.

If ordering 20 and over invitations it will require a slot booking as it’s treated as a new order. If there is no available slots at the nearest time, we offer Priority Service which is additional 50% of your order quote (with 1-2 weeks turnaround).

 

CANCELLATION

You can cancel your booking within 24 hours without any reason and a full refund of booking fee will be given.

If you want to cancel before the start of production slot month you will receive a full refund of any payments made minus £50 non-refundable booking fee.

For cancellation during the production slot month there is a 25% cancellation fee or £50 booking fee for orders under £200. Cancellation is only available until you approve the digital proofs.

Please review carefully the product customisation and printing capabilities prior to placing an order. If you have any questions, do not hesitate to contact us before placing an order.

PACKAGE CANCELLATION

If you need to cancel the rest of your package after receiving some part of it, we will recount the quote and subtract the value of sent products (without any discounts). Depending on the work done at the time of  cancellation, we will keep 25% of its value as a cancellation fee, or we will refund you the whole quote minus booking fee if you haven’t receive a proof yet. 

RETURNS & REFUNDS

Due to the custom nature of our stationery, we offer:

FULL REPRINT on our cost (including postage; we will also refund the return postage cost) if:
  • the product is damaged or broken when first taken from its packaging (you must attach digital photos of the damage) – we offer replacement of damaged products. Refunds will only be offered where we cannot provide a replacement product.
  • production error happened unnoticeably (faulty printwork such as blurred lettering, insufficient ink application or incorrect hand assembly)
  • the layout / product wording is different from the latest digital proof that you approved (including typos)
PARTIAL REFUND OR REPRINT if:
  • the quantity of the products delivered is lower than ordered and paid for, then we will create and deliver the balance.
  • you approved a draft that has textual error – we offer reprint or order remake at lower cost
  • you have changed your mind about the product or have ordered incorrect numbers (after the order has been started and before it has been completed)

To be eligible for refund or reprint you must first return the defective product to us.

NO REFUNDS if:
  • you have changed your mind about the product or have ordered incorrect numbers (after receiving your order)
  • the event was cancelled or changed after the order was already made
  • you made errors in spelling or text and confirmed the draft with those errors
  • the colour you receive is slightly (not more than 20%) different from the one you’ve ordered (we strongly recommend ordering a sample first)

You have 14 days to notify us of an issue regarding a delivery. Please open and inspect your invitations in detail and notify us immediately if there are any issues. Claims outside of the 14 days’ period will not be considered.

We highly recommend all customers order samples of our invitations before placing an order to ensure you are completely happy with the quality and appearance of our invitations. Alternatively, after purchase an order and wording confirmation we can send you one invitation (or other item) before completing all order for you to check the colours and quality. Please remember we do this on request only basis.

Refunds can take up to 5 business days depending on your payment methods.

You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens Advice Consumer Service) or your local Citizens Advice Bureau.

SAMPLE ORDER

Samples are made on request in chosen specifications.
If you would like to fully personalise a sample with your names and details please contact us after the checkout with request for a simple form to fill in. If we don’t hear from you in a week time we’ll send you sample with random wording and text details.
 
Although we will personalise your sample, the proof is not sent beforehand.
 
We set a flat fee to cover the cost of materials and postage so there is one price for every sample.
 

SHIPPING COST

UK – Free (1st Class postage)

International – £5 (International Standard)

PRIVACY

We will only contact you in regards to your order, we do not send marketing emails (unless you sign up to our mailing list), or share your details with third parties.

We use photographs of completed orders to promote our business. Personal and identifying features (such as addresses and phone numbers) will be concealed on our photographs to protect your identity. Check our Privacy Policy if you have any questions about how we keep/use your personal data.

PHOTOGRAPHY

We may photograph items from your order for website and promotional use. Personal and identifying features (such as addresses and phone numbers) will be concealed on our photographs to protect your identity.

If you do not wish for your stationery to be photographed this is not a problem but you must notify us before confirming your order.

E-MAIL LIST

We offer those who sign-up for our email list advance notice of occasional exclusive offers and new designs, products and services from Lavender Avenue. We promise not to bombard your busy inbox with emails! 

We will not sell or rent your email address to other companies. 

If you would like to unsubscribe from our email list, please use the unsubscribe link at the bottom of every email.